Frequently Asked Questions

Why use a Travel Maven?

Because travel planning can be confusing, time-consuming and really overwhelming but it shouldn’t prevent travelers from having a great travel experience. That's where our Mavens come in! Customized travel is personal. We hire travel enthusiasts that can tailor trips to personal preferences. Our Travel Mavens are experts that specialize in particular locations and styles of travel so they know exactly how to craft a unique travel experience for you. Our Travel Mavens are a group of enthusiasts that LOVE all things travel--and more importantly, that love planning travel. They are able to provide deep insights into specific kinds of travel or locations to fit your travel preferences, wishlist and budget.



What's included in my purchase?

Our packages are based on trip length. The cost includes a consultation with a Maven, a draft copy of an itinerary (you can revise up to two times), a final PDF of your custom-travel itinerary and access to an app for your itinerary while you are on the go!



Can I edit my itinerary after it's been finalized?

Once you work with your Maven to complete the finalized itinerary, we do not make additional edits.



What's the difference between a Travel Maven and a Travel Agent?

Travel Mavens are your experts in planning but as itinerary specialists, we do not book or sell accommodations (though we can give you recommendations!) nor do we book airfare/transportation tickets. Get yourself there and we'll tell you the best things to eat/see/do!



What is your refund policy?

We aim to create travel itineraries as unique and authentic as you are. We want you to love your travel plan. If for some reason, you are not satisfied with our service, please email hello@matchatlas.com. MATCH ATLAS will offer any customer a full refund at their discretion.



I already have some ideas about what I want to do on my trip. Can I share them with my Travel Maven?

Yes! Our Mavens have valuable knowledge and insight that they will use to customize your travel plan but it starts by knowing your travel preferences including anything on your *wishlist*. Let us know the places or experiences that you have your heart set on and we will work them into your itinerary.



When can I expect my itinerary?

The first version of the itinerary will be emailed to you within 5 business days. You can revise the itinerary up to two times (three times with the PLUS package). Your final itinerary will be sent to you via email in PDF format. You can also download our partner app for access to your custom itinerary right on your phone.



How will my Travel Maven share the itinerary with me?

Your final itinerary will be sent to you via email in PDF format. You can also download our partner app for access to your custom itinerary right on your phone.



What are Travel Spots and Travel Styles?

Your Travel Style(s) preferences will help us to tailor your custom itinerary. We plan differently for a couple traveling together vs. a family--or for someone looking for a relaxing, cultural-based experience vs. active/adventure. You can share multiple travel style preferences with your Maven during your consultation. Your Travel Spot(s) tell us WHERE to plan--you can list countries, cities, towns or states.



Do I have to pick a Travel Maven to work with or can you assign one to me?

You can hand-pick your Travel Maven (read their bios on our Travel Maven page) OR let us work our magic and connect you with the perfect Travel Maven based on your travel style. Just indicate your preference when making your purchase.



Can I give an itinerary as a gift?

Of course--we can think of not better present than the gift of travel (planning)! When making your purchase, just indicate that it is a gift and we will send you a printable gift certificate.



How far in advance of a trip do I need to be?

Because our itineraries take less than 2 weeks to complete, you can plan as far (or short) in advance as you'd like.



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