Frequently Asked Questions
Why use a Travel Maven?
Because travel planning can be confusing, time-consuming and really overwhelming but it shouldn’t prevent travelers from having a great travel experience. That's where our Mavens come in!
What's included in my purchase?
Our packages are based on trip length. The cost includes a consultation with a Maven, a draft copy of an itinerary (you can revise up to two times), a final PDF of your custom-travel itinerary and access to an app for your itinerary while you are on the go!
Can I edit my itinerary after it's been finalized?
Once you work with your Maven to complete the finalized itinerary, we do not make additional edits.
What's the difference between a Travel Maven and a Travel Agent?
Travel Mavens are your experts in planning but as itinerary specialists, we do not book or sell accommodations (though we can give you recommendations!) nor do we book airfare/transportation tickets. Get yourself there and we'll tell you the best things to eat/see/do!
What is your refund policy?
We aim to create travel itineraries as unique and authentic as you are. We want you to love your travel plan. If for some reason, you are not satisfied with our service, please email email@example.com. MATCH ATLAS will offer any customer a full refund at their discretion.
I already have some ideas about what I want to do on my trip. Can I share them with my Travel Maven?
Yes! Our Mavens have valuable knowledge and insight that they will use to customize your travel plan but it starts by knowing your travel preferences including anything on your *wishlist*. Let us know the places or experiences that you have your heart set on and we will work them into your itinerary.
When can I expect my itinerary?
How will my Travel Maven share the itinerary with me?
What are Travel Spots and Travel Styles?
Do I have to pick a Travel Maven to work with or can you assign one to me?
You can hand-pick your Travel Maven (read their bios on our Travel Maven page) OR let us work our magic and connect you with the perfect Travel Maven based on your travel style.
Can I give an itinerary as a gift?
Of course--we can think of not better present than the gift of travel (planning)! When making your purchase, just indicate that it is a gift and we will send you a printable gift certificate.
How far in advance of a trip do I need to be?
Because our itineraries take less than 2 weeks to complete, you can plan as far (or short) in advance as you'd like.